Add option to automatically Email Transcripts after each chat.

Answered

4 Comments

  • Yunen Yeo

    Hi Michael,

    Thanks for your feedback. Will you be able to elaborate why this is important for you? Also, do you mean to send email transcripts automatically to admins, agents (in the chat) or customers that chatted with you?

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  • Michael Price

    Reviews by managers and archiving purposes. It is also nice for the inquirers to document the resolution. In the option box give users a choice of sending to none, inquirer, company email, or both.

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Michael,

    By using Zendesk with Zopim, you can have the transcripts automatically sent out to customers and available for review by managers, etc.

    You can learn more about the Zendesk integration here:

    https://support.zendesk.com/hc/en-us/articles/203691186-Using-Zopim-Chat-in-Zendesk

    https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zopim-Chat-in-Zendesk

    Using Zendesk does require a separate subscription to Zopim. We do not have any plans this year to offer the ability to send the transcript automatically in Zopim standalone.

    Thanks,

    Ramin

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  • Camille

    I would love to have the option to send an email transcript to a visitor who puts their email when the chat has ended. More visible option for this, rather than clicking on the "Options" link. 

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