Set automatic Zendesk ticket creation by department

Answered

2 Comments

  • Harish Chilbule
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    @Michael thanks for sharing your feedback.

    We currently do not support ticket creation settings per department. Investigations for having product settings per department are ongoing but I will not be able to give you an eta yet.

    Meanwhile I will suggest you a workaround using Zendesk triggers - you might want to add tags to chat based on your department which will be sent over to chat tickets. You can use triggers to either mark these tickets solved or simply delete them upon creation.

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  • Rebecca Love
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    Hi Guys, 

     

    Has there been any development in this space?

    We have a sales department on chat, however, they are not on Support. How do I stop offline tickets for this specific department? Or push this to gmail instead?

    0

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