I would like to have the ability to END a chat session. Too many users don't end the chat session and my screen is then full of "completed" chat sessions.
I rely on the email of the transcript to carry out a next action, which could be a call or email. My team of agents wait for the email to come in and then action it. With the end user not closing down the chat or me not having any way to FORCE the chat to close this adds a delay to our service which is 100% the opposite of the reason we deployed chat in the first place.
This must be easy to add?
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