We want to offer online chat in four different countries, but these countries have differing holidays. So on some days Country A will be staffed and ready to chat, but countries B, C and D are un-staffed and no one can attend to customers.
The choice today is to either:
- (manually) disable chat for all on any days when any one of 4 countries have a holiday
[bad customer service, risky and cumbersome for me]
- Use a script for each country's sites to hide the web widget based on Department (Departments represent country and only agents of this country are members).
This, however, will not work if a contact form is enabled.
We're using the Zendesk Web Widget, not Zopim.
What I would like to see is an option to have both the ability to set a Department as offline AND have the contact form available in its place.
Ideally I would like to be able to specify holidays (for each department) for the full calendar year and have it run automagically (sort of like the settings for Schedules > Holidays in Zendesk).
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