This ticket is related to a past ticket (#1578830). Our agents continue to express concern over there being no delay in a chat ending and getting a new chat.
Our agents are used to about a 15 second delay in between a chat ending and a new chat assigned. They use this time to write and close out tickets before getting a new chat.
Overall, the lack of a delay is causing agent distress during peak times and I'd like to consider incorporating a small buffer, if the option is possible. I know there is no ability to throttle chats but would still like to confirm whether or not this feature is be related to that functionality.
Thanks for all of your help!
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