English (US)

Lock Down Ban Visitors

Completed
Christina Fountain

Hello! 

We are not comfortable with the agent level ability to ban visitors. Especially because there is no log of who applied the ban. This ability would better serve our organization as an admin only function. 

3 Comments

  • Official comment
    Rajat Garg
    Zendesk Product Manager

    Hi all,

    We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents from banning visitors. You can find more about the feature in our announcement post here.

    Thanks,

    Rajat

  • Linda Larsson

    Please fix this.

    0
  • Villiam Chee
    • Edited

    Is the banned audit log has invented？

     

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk