Webhooks
It would be great if you could add support for webhooks so that it would be possible to forward chat history to an external website.
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For example, if we want slack notification from zendesk chat, webhook would be a great feature, though native integration of zendesk chat with slack would be the ideal solution
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Hi there Gonzalo,
Thanks for the feedback, can you give more information on the specific use case you are trying to solve?
Have you tried using email piping to send the chat transcript to an another email already? Email piping settings can be found under Account Settings.
Thanks,
Ramin
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If there was ever a reason to have a Slack integration, CHAT and CALLS would be it. :)
+100
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Really, really need webhook integration for incoming UNANSWERED calls and CHATS!
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