4 Comments

  • Alan Shum
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    For example, if we want slack notification from zendesk chat, webhook would be a great feature, though native integration of zendesk chat with slack would be the ideal solution

     

    1
  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi there Gonzalo,

    Thanks for the feedback, can you give more information on the specific use case you are trying to solve?

    Have you tried using email piping to send the chat transcript to an another email already? Email piping settings can be found under Account Settings.

    Thanks,

    Ramin

    0
  • Thomas Bumgardner
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    If there was ever a reason to have a Slack integration, CHAT and CALLS would be it. :)

     

    +100

    0
  • Thomas Bumgardner
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    Really, really need webhook integration for incoming UNANSWERED calls and CHATS!

    0

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