End chat button

Answered

6 Comments

  • Dan Ross

    Please add a close button to the UI for end users. The current option is never found by end users and causes chat sessions to drag for much longer than they need to, tying up valuable agent resources. 

    Please don't refer us to the Web SDK. This is a simple fix to your UI/UX. Web users universally understand the difference between minimize and close functionality.

     

    Thank you for reading

    2
  • Joelle Quinn

    End-Chat button to be more prominent. 

    1
  • Ramin Shokrizadeh

    Hi there Anneka,

    There is actually another post about this topic with other customers discussing this feature that you should watch:

    https://zopimsupport.zendesk.com/hc/en-us/community/posts/210314777-Close-End-Chat-button

    There are no immediate plans to add this functionality but we are investigating more widget customization options and this could potentially be an area we explore.

    With that, if you need a close button right now you can potentially use our Javascript API and some custom code to inject a close button near/on the chat window. This is the specific API you would need to use, $zopim.livechat.endChat

    Thanks,

    Ramin

    0
  • Christina Fountain

    This is an issue for our large organization as well. I will comment and watch the ticket posted in your response. 

    0
  • Ramin Shokrizadeh

    Hi folk,

    Just wanted to update you that the beta program has started for the Web SDK. The Web SDK will allow you complete customization of the widget by providing you with APIs to build the widget you want that is powered by Zopim.

    With the Web SDK, you could build a widget experience that has a more prominent End/Close Chat button.

    If you are on the Premium package, you can learn more about the beta program here: https://zopimsupport.zendesk.com/hc/en-us/articles/228296807-Beta-Zopim-Web-SDK-Full-Widget-Customization-

    Thanks,
    Ramin

    0
  • Rachel Haworth

    Yes please! If it could have a separate buttons, and possible make the options button smaller, and possibly a gear (to save size) that would be really helpful.

    We've had quite a few customer complaints on how the options button is too small. Our agents already have to use a textexpander in addition to what they usually do to close out chat to let the user know where to go to end the chat. This would save our agents and our users time. 

    In addition to not being able to find the button, sometimes the user end just gets left open for ages, cause they don't see our message and don't end the chat. Sometimes they'll reply with a Thanks! after no one has been in chat with them, and this opens up an entire new case. 

    0

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