Request - Include Organization Tags in Select Condition Dropdown

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1 Comments

  • Ramin Shokrizadeh
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    Hi Wes,

    Great question and it is something we actually do at Zendesk because in-product chat is only offered to trial accounts and large Enterprise accounts. We use Zopim visitor tags (via the Javascript API) to accomplish this. 

    This will require custom code on your end to set the appropriate tags and then hide/show the widget based on if they have paid for the support. 

    Just as an example, you can set the "Support" tag once they have authenticated into your service using the JS API. You will need to use the setOnConnected API in combination with addTags. Just doing this, your agents will be able to see who has paid for support. If you want to hide the widget for people who have not paid, you will need to write more custom code and use the hideAll API for customers who have not paid.

    Thanks,
    Ramin

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