[COMPLETED] Add Today's performance in the real time monitor for larger operations

Completed

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Aarti,

    Thanks for your feedback and I agree that having a monitor or dashboard that is reporting on the current day performance and broken down by agent would be useful.

    We will take your feedback into consideration for future iterations of the Monitor and Analytics feature. There are no immediate plans to add this functionality this year.

    Sincerely,

    Ramin

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there,

    I have good news for you all, support for current day analytics is available today. You can learn more about the update here: https://chat.zendesk.com/hc/en-us/articles/360020564333

    Thanks for your patience on us addressing this pain point, some infrastructure changes had to happen first to enable this from happening.

    Cheers,
    Ramin

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