Set up number of customers for handle

Planned

2 Comments

  • Charlie
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    I am interested in this feature as well. Are there any plans for this? 

    0
  • Ramin Shokrizadeh
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    Hi Alishya and Alexandra,

    Thanks for posting the feedback about setting limits on # of concurrent chats for your agents.

    I have some good news! The team have been working on more intelligent chat routing features and part of it includes limiting the # of concurrent chats an agent can take. 

    More information about the chat routing feature will be coming out fairly soon. Keep your eye out on blog.zopim.com or your inbox for an email :)

    Thanks,

    Ramin

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