Microsoft Edge browser support

Answered

10 Comments

  • Ramin Shokrizadeh
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    Hi there Vito,

    Thanks for letting us know about this issue. I just tested Zopim out on the latest technical preview in a VM and do not see any issues both for the loading of the chat widget and the dashboard using the Spartan Browser.

    Could you perhaps attach screenshots of the pages that are not loading correctly for you so we can take another look? If we can reproduce it on our end, it will make it easier for the developers to fix :)

    Thanks,

    Ramin

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  • Ann Howard
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    When I try to drag and drop attachments into zen desk from Edge I get a red mark across the attachment so it will not let me drag and drop into Edge. I would like to have browse option for attachments.

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  • Ramin Shokrizadeh
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    Hi there Ann,

    Sorry to hear that you are having trouble using Zendesk with the Edge browser.

    Can you email support@zendesk.com with this issue so they can escalate it to the right team? This will also allow the support team to contact you back once the fix goes live.

    Thanks,

    Ramin

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  • Keith Roe
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    FYI, I sent them an e-mail as suggested.  I was told to submit it to the Product Feedback discussion forum (link they sent was in Spanish -- obviously from a macro).  Tickets submitted by users of Edge Browser GNDN (Goes Nowhere and Does Nothing).  This is a very frustrating little round-about.  Send an email, get a referral to the forum.  Submit on the forum, suggest you send an e-mail.

    All we want is our users to not be able to submit a ticket or be told that Edge browser is not supported.  Ticket submissions should not go into limbo -- ever!  And your customers should not have to pay for an enhancement to get your product to work (as was suggested to me).

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  • Chiranjeeb Das
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    We have received a couple of reports from our customers having issues while submitting tickets using Microsoft Edge. 

    Steps to reproduce - 

    1. Login as end-user to Zendesk 
    2. Submit a new request
    3. Fill out the form and add attachment/s(under 7 MB - we have Team plan)
    4. Hit submit
    5. User is logged out immediately and NO ticket gets created.
    6. The user tried same steps in Google Chrome and was able to successfully submit the ticket. 

    Your quick response is highly appreciated. 

     

    Best Regards,

    Chiranjeeb

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  • Brett - Community Manager
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    Hey Chiranjeeb,

    We will need to troubleshoot this on our end to see if we're able to replicate this issue your customer is experiencing with Microsoft Edge.

    I'm going to bring this into a ticket so our Customer Advocacy team can follow-up with you.

    Cheers!

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  • Keith Roe
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    Brett, same everything here.  Feel free to reach out to me as well if additional is needed.

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  • Brett - Community Manager
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    Hey Keith,

    I've gone ahead and created a ticket on your behalf as well.

    Cheers!

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  • Chiranjeeb Das
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    Thank you, Brett. Can you provide me with the ticket number? Also, when can I expect the customer advocacy team to contact me? 

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  • Brett - Community Manager
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    Hey Chiranjeeb,

    Your ticket number is #5013942 for this particular request. I don't have an ETA of when you'll hear back from our Advocacy team but rest assured they will follow-up as soon as they can :)

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