Please create an API function that is able to send a message to the visitor. This would be the opposite of the 'say' function.
To implement targeted chat we need the ability to send delayed message to the visitor in order to initiate a chat session.
This is possible with triggers, but the trigger system is not sophisticated enough to meet our specific needs.
For example, in the trigger system you have certain conditions, like page URL, page title. We want to base our targeted chat on product categories, but neither the page URL nor the page title contains this information.
Being able to send a message to the visitor using the JS API would allow us to use our own admin app for the targeted chat.
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