[COMPLETED] Feature Request: Bulk export of chat transcripts

Completed

6 Comments

  • Official comment
    Yunen Yeo
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    Hi all,

    Sorry for the long overdue update. You are now able to bulk export chat transcripts on the dashboard under History > Actions.

  • Jessie Schutz
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    Hi Brennan! Thanks for the feedback!

    I've just created a Product Feedback topic especially for Zopim feature requests, so I'm going to move this post over there so we can make sure the right people see it. Thanks again!

    0
  • Njål Kollbotn (njalk)
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    I would also very much like the ability to export transcripts in some sort of machine readable format on a regulat basis

    1
  • scott olson
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    Yes. I need a way to export all selected chat transcripts for specific lookups. Example: for a keyword or phrase

    1
  • James Peterson
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    Hi Scott, Njål, and Brennan,

    Thank you for taking the time to post your feedback.  Have you considered using the Zopim REST API to build a script to gather the information?  It should allow the flexibility you need to gather this data in a machine readable format on a regular basis?

    James Peterson

     

    0
  • Erin Sheridan
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    Also really wanting this feature without having to access the API. 

    1

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