• Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Sam,

    Thanks for posting your question. For Web Widget API questions in the future, you will want to post them here: https://develop.zendesk.com/hc/en-us/community/topics/360000000768-Developer-General-Discussion

    To answer your question, the API is meant for a single suggestion to the widget and is not designed to set three pre-defined articles for your visitors. When it says it can be called multiple times, it just means that as the user navigates pages the widget can update dynamically based on the page/content they are looking at.

    One option you can do is add labels to the post you want to feature on the widget and use the suggestions API based on that label. That is the only solution at this point in time.



  • Sam

    hi Ramin

    i suspected this was the case, thanks for clarifying it for me


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