I can not access my account



  • Joe Beaudoin
    Zendesk Customer Advocate

    Hey Marcerla!

    Thanks for reaching out.

    If you're having issues with a credit card not processing correctly, you'll want to have the owner of the account in question login and update your billing information.

    The "how" to your issue depends on which version or "phase" your chat account is under. The following document gives an outline on how to go about updating information for each type of account. Please have the account owner adhere to the method that matches your account configuration:


    If you have any further questions on this process, please have the account owner submit a ticket to support@zendesk.com and we'll be happy to review the use case further!


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