The value of the timestamp returned by Zendesk Chat Web SDK is wrong

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4 Comments

  • Ramin Shokrizadeh
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    Hi there Yuki,

    Thanks for sharing this issue with us. A fix with the servers went out on Friday evening that should have resolved the issue.

    Can you retest and let me know if you are still experiencing the issue? Then we can troubleshoot further together and figure out what the problem might be.

    -Ramin

     

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  • 成茂
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    The issue is solved! 

    In my widget, I sort the chat logs by timestamp as Web SDK sample does. So, because of timestamp difference of browser and server, the chat logs had displayed in wrong order.

    Thank you!

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  • Ramin Shokrizadeh
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    Glad to hear the problem is resolved for you, thanks again for reporting it.

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  • Jessie Schutz
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    Eve

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