Invalid event when we send messages to Zendesk Messages


  • Claudia Pelagatti

    Hey Jin,

    We would like to gather additional information from you

    1. Can you give us more details around the fallback flow you mention?
    2. What endpoint/method are they using to “send message” to Zendesk?

    (2 because Message does not provide an API for customer to send message directly to our system)


    Claudia Pelagatti | Senior Technical Support Engineer | Dublin |


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