Invalid event when we send messages to Zendesk Messages


  • Claudia Pelagatti
    Zendesk team member

    Hey Jin,

    We would like to gather additional information from you

    1. Can you give us more details around the fallback flow you mention?
    2. What endpoint/method are they using to “send message” to Zendesk?

    (2 because Message does not provide an API for customer to send message directly to our system)


    Claudia Pelagatti | Senior Technical Support Engineer | Dublin |


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