I wanted to elaborate more on a related question to
We are currently using the Zendesk Chat Widget SDK for a React single page application. When a user clicks on the "Proceed to Checkout" button, it redirects to a Shopify domain, but we would like the chat session started on the React Application to persist over to the Shopify domain.
Would you happen to know if each chat session is tagged with a unique ID so that we can use that ID with an API to reconnect to the same chat session and continue it on the Shopify domain?
We want to be able to continue the chat started on our React Single Page Application over to the Shopify domain.
I have looked through the Zendesk SDK API's we are using and I cannot find anything that will help us achieve this.
Would you know if saving a Chat Session into cookie or local storage can be used on another domain such as Shopify one to continue the chat that was started on another domain?
Please sign in to leave a comment.