Live Chat Keyboard Content Position Offset

Answered

11 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Toddhopkinson,

    Can you share a screenshot of the issue? Not sure if you are talking about the widget, the mobile apps, or the mobile SDK experience on iOS?

    Thanks,

    Ramin

    0
  • Toddhopkinson






    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Thanks for sharing the screenshots. I am creating a ticket for you and the support team will assist in troubleshooting the issue for you.

    0
  • Victor Ruiz

    Can we get an update on this?

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Victor,

    Could you please provide a screenshot of the error or bug you are running into. This will help us identify what is potentially causing this issue and if this is something one of our experts needs to look at further.

    Thanks. 

    0
  • Victor Ruiz

    Hello Devan, 

    It's exactly the same issue as Todd posted above with the exact same screenshots. It seems like there was a resolution but no updates were provided. 

    Thanks

    0
  • Nicole S.
    Zendesk Community Team

    Hi Victor - 

    We checked in on Todd's ticket and he never responded to the agent, so it wasn't ever resolved. Would you like us to create a ticket for you? 

    0
  • Victor Ruiz

    Hi Nicole, 

     

    Yes please. 

     

     

    0
  • Victor Ruiz

    Has a ticket been made? What's the timeline here?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Victor -

    Apologies for the delay. We have created a ticket for you and one of our Customer Advocates should be in touch shortly.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Victor -

    The support team has asked that you submit a ticket to them directly at support@zendesk.com with screenshots of your issue. Apologies for all of the confusion on this issue.

    0

Please sign in to leave a comment.

Powered by Zendesk