Real Time reports
Completedhow can we get a real time reporting.... or do you have a template of real time report
or this one:
we also want to know how many chat severed, missed chat, also per agent report on that, chat duration between agent and client... in real time..
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Hi Rovi Roy Cruz,
We have the Real Time Monitor for Premium customers, you can learn more about it here: https://chat.zendesk.com/hc/en-us/articles/212016728-Monitoring-real-time-chat-metrics
If you have Google Analytics, you can use the events also to generate reporting for the current day. You can learn more about that here: https://chat.zendesk.com/hc/en-us/articles/115003757187-Using-Google-Analytics-with-Zendesk-Chat
Thanks,
Ramin
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But how can we get the total chats, missed chat per agent, waiting time of the client, first reply.. in real time?...
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Total chats, missed chats numbers can be pulled from Real Time Monitor and Google Analytics.
Wait time and response time are available in aggregate (filterable by department) in Real Time Monitor.
Both are not broken down by agent, no plans on offering this functionality. The leaderboard is only available for data from the previous day.
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Hi Rovi,
I have good news for you all, support for current day analytics is available today. You can learn more about the update here: https://chat.zendesk.com/hc/en-us/articles/360020564333
Thanks for your patience on us addressing this pain point, some infrastructure changes had to happen first to enable this from happening.
Cheers,
Ramin -
A quick update here: many of these real-time stats may also be covered in the forthcoming Explore Enterprise live dashboard.
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