Chat Metadata
AnsweredHello,
When a client initiates a chat, it'd be helpful for the support representative to know the client ID up front so he/she doesn't have to ask each time. Is it possible to automatically pass metadata like this to the representative?
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Hi there John,
The best solution for this use case is to send the client ID to the internal note using the Javascript API.
You can get the API docs here: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#appendNotes
Thanks,
Ramin
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