I don't want zopim to say offline when I am not on it and would rather it just say leave a message or send a message.

Answered

5 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Daniel,

    You can customize the text of the button here: https://dashboard.zopim.com/#widget/appearance

    Can you send over a screenshot of exactly what you want changed?

    Thanks,

    Ramin

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  • Daniel Naracci

    Hi thanks for responding - so here on my site Stampit it says offline - I don't want my customer to see that and instead for it just to say contact us or leave a message 

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Daniel,

    You are currently using the Classic theme. By using the Simple theme instead, the button will just have the text like this:

    We have no plans to offer more customization to the Classic theme button.

    -Ramin

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  • Daniel Naracci

    ok thank you I will revert back to original - the reason I changed it was because i did not want it stick out like it does nowcan I stop it popping out like this unless clicked? 
     

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hey Daniel,

    That can be turned off and isn't required. In the widget settings there is a section called Chat Badge. You can turn it off and it will only show the chat button when you are online/offline. 

    -Ramin

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