CSV Reports - Extra Column - Where chat was started?

Answered

June 29, 2016 16:01

Hi!

There is nothing on the reports that let's you generate a report for the page the customer/visitor started the chat on.

It would be beneficial to many users if you could imput this on the CSV reports as it will give you a quick indication as to where the most chats are being generated etc & other queries.

Thanks

Andrew

1 Comments

Ramin Shokrizadeh
- June 30, 2016 15:14
Zendesk Product Manager
Hey Andrew,

I have answered your request with a potential solution using Google Analytics here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210427668-Landing-Page-in-CSV-Reports?page=1#community_comment_214679328

Thanks,

Ramin

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