So our company has recently implemented Zopin chat funtion in Zendesk, and so far so good, both our employees and our customers are happy about the new feature as this is really simple to use and we have received a lot of positive feedback since launch.
One thing I would like to ask about though is, when our customers and users are starting a chat session with our agents in Support, they have to choose which department they want to chat with. (Business-, and/or User support).
My question to this is, is it possible to leave the department field as blank, so by then we force either the company or user to choose which department they want to chat with before the chat session actually starts? Currently one of these two departments are set as default in the chat, so we have a lot of both companies and users coming through the same channel, which is a little annoying. I was thinking that if it was possible to have a blank department as default, and by then try to force every company and user to choose every time exactly which department they want to chat with, then the actual flow of companies and users would go through the right channels.
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