Zendesk Team and Power BI Custom Reporting

1 Comments

  • Brett - Community Manager
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    Hi Grant,

    I'm not familiar with the Power BI integration and since this is a 3rd party integration you'll want to reach out to Power BI developers directly for assistance. Regarding the business hour fields, this is a feature that is only available on the Professional and Enterprise plan levels.

    More information in the following article: Setting your schedule with business hours and holidays

    I'll leave this post open in case other users with Power BI experience want to jump in and offer up some advice.

    Cheers!

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