Zendesk Team and Power BI Custom Reporting


  • Brett - Community Manager
    Comment actions Permalink

    Hi Grant,

    I'm not familiar with the Power BI integration and since this is a 3rd party integration you'll want to reach out to Power BI developers directly for assistance. Regarding the business hour fields, this is a feature that is only available on the Professional and Enterprise plan levels.

    More information in the following article: Setting your schedule with business hours and holidays

    I'll leave this post open in case other users with Power BI experience want to jump in and offer up some advice.



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