Disable CSAT Survey link after one response

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1 Comments

  • Brett - Community Manager
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    Hi Tina,

    The survey should only be sent out one time per ticket. It sounds like the user is clicking the same survey link from their existing email correct? If so, I'm afraid there's no way to disable the link from working as long as the ticket is in a less than closed status.

    The only alternative would be to create a trigger that automatically closes the ticket after the satisfaction rating has been received. However, if your user replied back to that email then a follow-up ticket would be created instead of your ticket being re-opened.

    If this is a configuration that will work for you and you need help setting up the trigger let me know :)

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