I have really tried to figure this out, but would like some 2019 guidance (closest posts I can find are all years old).
I have some articles that my team wants in the Knowledge Base that will only apply to customers ONCE in their time with my company (during "launch"). Currently, we pass around pdfs which leads to confusion about which document is which version etc. Hosting these articles in the KB would simplify maintaining and providing these documents to customers.
However, I would like to avoid having these documents bog down search results and crowd the navigation of the category tiles as customers will only need the articles once in their account lifetime.
Restricting to signed-in users or org tags doesn't resolve this issue. The customer may need to share the link with internal teams (IT, Design, etc.) and then we'd have to deal with getting all those people getting registered for the KB so they can use it one time (which the internal teams tend to fight tooth and nail). Also, search results will still be bogged down for that customer.
Is there a way to hide articles from the help center user search (or categories/sections from visibility) that is less hacky and not as easy to break?
Previous posts that I can find on this:
Best answer links to a FR that has been removed:
https://support.zendesk.com/hc/en-us/community/posts/203424746-Option-to-Exclude-Articles-and-or-Forums-from-Search-Results (I receive "oops, you're not authorized to access this page" when signed in)
Stub - no final answer
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