Inbound SMS tickets don't show "via" phone number like calls do

3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hi Michael,

    It looks that is an existing limitation with SMS so I do apologize for the inconvenience there.

    I encourage you to create a post in our Talk Product Feedback forum to help provide visibility to our Product Managers as well as other users.

    Let me know if you have any other questions!

    0
  • Michael Blakley

    Thanks, Brett!

    0
  • Brett Bowser
    Zendesk Community Team

    Happy to help :)

    0

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