English (US)

Embedding Fully Functioning MS Office 365 Docs in KB Articles

Anthony Inman
  • Edited

Hi Folks,

I came across a cool feature in Office 365 online apps like Excel and Word. I was trying to add a calculating tool in an article, but could not figure our how to code something like that. I did a little research and found out that I could embed an online Excel file into my article. This allowed me to add a fully functioning calculator that out Contact Center reps can use without having to down load the file. 

Our KB has a table that has to be updated everyday. We have to copy and paste the information from an Excel file. By saving the file in Excel online and embedding it into the article, all that needs to be done is to update the Excel file and it automatically updates in the article. Plus the table can be easily sorted and filtered.

Here is a screen shot of the Excel table: 

Just past the embed code into the article's source code. Easy peazy. 

Click here for instructions on embedding docs into your KB.

 

 

2 Comments

  • Brett - Community Manager
    Zendesk Community Team

    Thanks for sharing Anthony!

    I tried accessing the link you provided but I wasn't able to locate the instructions you referred to.

    Any chance you have another link available?

    Thanks!

    0
  • Anthony Inman
    • Edited

    Hi Brett - Community Manager,

    I fixed the link. It directs to the MS Office tutorial.

     

     

    0

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