WordPress SSO and connection to old Zendesk accounts

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  • Brett - Community Manager
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    Hi Steve,

    The second option you mentioned would be best here as I'm not aware of any feature available that will allow you to log into WP using your Zendesk credentials. The good news is that if the user previously existed in your Support account and the email address matches then all their current and old tickets will remain. If the email addresses are different then a new user profile would be generated and their previous profile would still remain along with their tickets.

    I also did some digging around on my end and was able to find the following article that I believe you'll find useful: Setting up single sign-on (SSO) for WordPress

    Hope the above information helps!

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