We are using Guide currently *only* to provide a centralized bank of information for our agents to access via the Knowledge Capture app. There is NO public-facing content, and none of our customers should be viewing the help center, until we execute SSO, which is still a quarter or two out on our roadmap, because there will be no content visible to them.
However, because we have Help Center/Guide activated, a “welcome” email is sent to each new end user, even though there is essentially nothing to welcome them to. In some cases, we’re planning to use Zendesk to initiate emails to our customers, and sending both the email intended and a second “welcome” email is a confusing end user experience.
I disabled the welcome email when an agent creates a ticket and disabled registration. I also replaced the default welcome email ticket with text that hopefully makes it less confusing, but it's still a less-than-optimal end-user experience to submit a support request and get an email that welcomes them and invites them to create separate credentials from what they use for our product.
I would like a way to stop these welcome emails from being sent while also using the Guide + Knowledge Capture app as a reference guide and publication workflow solution for my agents.
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