Unsolved Ticket Aging Reporting

3 Comments

  • James Sanford

    Hey Adnan!

    You may consider using some of the default Metrics and Attributes available in Explore for this purpose.

    You can view the formula used for these standard calculated metrics via the 'pencil' edit icon.

    0
  • Gef Faelden

    Link is dead

    0
  • Brett - Community Manager
    Zendesk Community Team

    Thanks for sharing Gef!

    I've updated the link so you should be able to navigate to the appropriate article :) 

    0

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