Dashboard refresh time


  • Hillary Latham
    Community Moderator

    I asked the same question in a comment in this article.  It is really needed to know how old the data is that we are looking at in a dashboard.



  • Graeme Carmichael
    Community Moderator


    No guarantee on the best way to do this but here goes.

    We can estimate the last sync time by looking at the timestamp of the last ticket updated. 

    First, create a new metric to calculate how many minutes have passed today since a ticket was updated.


    For ROWS, add

    • Ticket ID
    • Ticket Updated - Timestamp


    • Ticket Updated - Timestamp is TODAY


    Result Manipulation


    This should give you a report like this:


    To just display the timestamp, go to Chart Configuration> Columns  and hide the ticket and last update columns.


    You can then add the final report to your dashboards.

  • Chris Bulin
    Community Moderator

    I hope there are plans to make this a little less convoluted. I'd like to just be able to add an element (similar to to a text field) that just adds the latest timestamp for that dash.

  • Delores Cooper
    Zendesk Customer Success

    Hi everyone!

    While there isn't a way to add a widget directly to the dashboard that tells you the last data sync, you can find the time of the last data sync by looking at the Dataset page.





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