I am currently trying to set up a report to get the # of tickets and see the tags of tickets escalated via Jira. We are using the Jira integration add-on and every time we create a Jira ticket from within Zendesk the integration automatically adds a tag called jira_escalated.
Hence, I would need to get all tickets, which contain the jira_escalated tag, but instead of being interested in the # of tickets, which contain the jira_escalated tag I am actually interested in the other tags on those tickets, e.g. bug_report, broken_API, security_issue, etc. – all the reasons I initially created the Jira.
The issue I am currently running into is that if I build the query and filter for the jira_escalated tag, I only get the tickets with the tag, but I do not see the other tags – the ones I am actually interested in.
Columns: Ticket Tags
Filters: Ticket Tags » Included » jira_escalated
I already looked at the tips and tricks from the Reporting on tags in Explore topic, but ran into the same issue in the end.
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