• Official comment
    Hannah Meier
    Zendesk team member

    Hi Rob,

    Unfortunately, we in Support cannot write custom formulas for you. However, I'm happy to give you some guidance, and point you to the resources we have available.

    The formula writing resources page is a launch page with links to formula writing articles.

    The  Navigating the Formula window article tells you how to create formulas in Explore

    As for the actual formula, it looks like an IF/THEN/ELSE statement is what you'll need for this formula. Here is an article on the IF/THEN/ELSE function in Explore.

    If you need more help with this, please let me know, and I can open a ticket to dig in further.

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