Feature Request: Add calculated attributes to Drill-Through

Planned

17 Comments

  • Steven Hank
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    As a first step, it would help if it were possible to even highlight the ticket IDs on drillthrough so we could copy and paste them. Right now the only thing to do is look at the ticket IDs and hand-type them into the search bar in Zendesk Support.

    7
  • Nicolas Gorga
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    +1 on this

    3
  • Greer Davis
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    +1 for us too.

    3
  • Walter Jooste
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    +100

    2
  • Mark Menjivar
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    Steven couldn't be more right. But +1 on everyone Zendesk we need this now! 

    1
  • Joan Roda
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    +1

    We use this functionality in most of our reports on Insights and it's one of the features our users love the most. Now we're migrating to Explore and this would be a problem when they notice they have lost this.

    1
  • Henrik Heusala
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    This functionality has been the X factor for Insights and should be asap included in Explore reporting  - without this functionality it's very hard to move from Insights.

    1
  • Chris Perrin
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    The ability to have the ticket id clickable would be a great thing for all companies. This is an idea that should be taken from insights, and brought to explore. I cant think of a time when i would not want this.

    3
  • Susan Maher
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    Totally concur. 

    0
  • Serge BERTAINA DUBOIS
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    +1 please !!!!!

    0
  • Rick Eagle
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    I agree, this is very important. 

    0
  • Chad Hanna
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    Agree on being able to get to the ticket through a hyperlink

    0
  • Adrian M.
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    +1 Please make this happen

    1
  • Vincent Dollet
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    Dear all, many thanks for your feedback. We are planning some major improvements to the drill-through experience in 2020. We will be sharing more information as plans firm up.

    Kind regards

    Vincent

    1
  • Mark D Miller
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    Yes, please we need the ability to have clickable links from the drill through feature ASAP!

    0
  • John
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    +1

    0
  • Chad Hanna
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    +1

    0

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