Integration with Tableau

8 Comments

  • Efrat Barak Zadok

    I second that

    0
  • Steffen Niemann

    Aggreed. It would be great to connect from Tableau to a Zendesk Datasource/Dataset that I can configure in zendesk/Explore-> Datasets

    We need to connect Zendesk metrics with other Business Metrics that we do not want to import into Zendesk for analysing. Tableau is our tool of choice.

    1
  • Uday Kumar Gandhasiri

    Hi ,

    I am also looking to integrate Zendesk with Tableau . Are there any web data connectors or any solution available for this.

    1
  • tsalaria

    Is there any method, where I can integrate Tableau to Zendesk. Any inputs will be appreciated

     

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi all, this is a great suggestion and I'll make sure it's surfaced to the product team. This integration doesn't exist right now, but if you are able (perhaps using APIs) to add Tableau data to Zendesk Support custom fields, you would be able to report on that. See https://support.zendesk.com/hc/en-us/articles/360022182014

     

    1
  • tsalaria

    Hi Rob thanks for reply. Actually I asked question in a wrong way. Correct question will be is there any method right now to fetch data from Zendesk and import in Tableau or connect Tableau to Zendesk to fetch data from Zendesk

    0
  • Philipp Krebs

    Hi all, we use FiveTran, which has a connector to Zendesk and provides the data as a Google BigQuery database to Tableau. This is a possibility, but comes with a price tag...

    Alternatively, one can export the csv from the settings area, this allows quite a lot of analysis already.

    What is missing is to have the preprocessed data from Explore available via Tableau

    0
  • Rob Stack
    Zendesk Documentation Team

    tsalaria To the best of my knowledge, there's no built-in way to automatically connect Zendesk with Tableau and I couldn't find any apps to do this in the Zendesk Marketplace.

    It's technically possible (though out of my scope) to use the Zendesk APIs to pull information in a form Tableau can digest. If you wanted to go down that route, I'd start at https://developer.zendesk.com/

     

    1

Please sign in to leave a comment.

Powered by Zendesk