no way to schedule dashboards to be sent to individual users, Not only groups

Planned

10 Comments

  • Vincent Dollet

    Hi Nathalie,

    Thanks for reaching out.

    Good news - we are planning to address this limitation in Q2. You will then be able to schedule dashboards to be sent to individuals,

    Kind regards

    Vincent

    3
  • Nathalie Harvey

    Thank you 

    0
  • Judd Higgins

    I second this request.  This is huge need for us to be able to send to select individuals since our Support Group encompasses a larger set of users who do not need this delivered.

    0
  • Amie B

    Hi Vincent, 

    Just checking in on this. We're now in Q2. Do you have more of an ETA on when this will come into fruition? Desperately need this option for our client to be able to send reports to specific users who are agents in Zendesk, as well as those who are non-agents and external to the ZD. 

    TIA :)

    0
  • Vincent Dollet

    Hi Amie,

    Thank you for reaching out.

    We unfortunately had to re-prioritise some activities in Q2. While I fully understand that scheduling with individuals (inside / outside Zendesk) is critical, we had to postpone this development to later this year. Apologies for any inconvenience.

    Kind regards

    Vincent

    0
  • Elizabeth Toy

    Can't wait to see this be implemented. Creating groups to deliver reports will bloat our current (purposefully made) list of groups with extra, unnecessary items.

    0
  • Brianna McBride

    Just for good measure - We also are in need of this functionality. Followed this article & awaiting news for it's release. Thanks! 

    0
  • Vincent Dollet

    Hi Elizabeth & Brianna - duly noted! It's still high up on our priorities list for later this year. Thank you for your continued patience.

    0
  • Nicolas Gorga

    In much need for this

    0
  • Fiona

    Would also love this capability!

    Especially to send to individuals who are not on Zendesk.

    Thanks!

    0

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