• Vincent Dollet

  • February 04, 2019 07:50

  Hi Nathalie,

  Thanks for reaching out.

  Good news - we are planning to address this limitation in Q2. You will then be able to schedule dashboards to be sent to individuals,

  Kind regards

  Vincent

• Nathalie Harvey

  • February 19, 2019 15:38

  Thank you 

• Judd Higgins

  • March 15, 2019 13:19

  I second this request.  This is huge need for us to be able to send to select individuals since our Support Group encompasses a larger set of users who do not need this delivered.

• Amie B

  • April 05, 2019 00:45

  Hi Vincent, 

  Just checking in on this. We're now in Q2. Do you have more of an ETA on when this will come into fruition? Desperately need this option for our client to be able to send reports to specific users who are agents in Zendesk, as well as those who are non-agents and external to the ZD. 

  TIA :)

• Vincent Dollet

  • April 05, 2019 07:25

  Hi Amie,

  Thank you for reaching out.

  We unfortunately had to re-prioritise some activities in Q2. While I fully understand that scheduling with individuals (inside / outside Zendesk) is critical, we had to postpone this development to later this year. Apologies for any inconvenience.

  Kind regards

  Vincent

• Elizabeth Toy

  • April 18, 2019 22:59

  Can't wait to see this be implemented. Creating groups to deliver reports will bloat our current (purposefully made) list of groups with extra, unnecessary items.

• Brianna McBride

  • May 02, 2019 22:52

  Just for good measure - We also are in need of this functionality. Followed this article & awaiting news for it's release. Thanks! 

• Vincent Dollet

  • May 03, 2019 16:19

  Hi Elizabeth & Brianna - duly noted! It's still high up on our priorities list for later this year. Thank you for your continued patience.

• Nicolas Gorga

  • June 11, 2019 20:19

  In much need for this

• Fiona

  • June 12, 2019 16:24

  Would also love this capability!

  Especially to send to individuals who are not on Zendesk.

  Thanks!

• AlexH

  • July 11, 2019 20:45

  Would like to add my voice to this; we use Zendesk to manage requests from both vendors and internal customers as end-users, since this means they are receiving updates for many tickets, it would be tremendously useful to send high-volume users a "digest" of pending tickets for them without sending individual pings per update/solved ticket.

• Amardeep

  • August 02, 2019 16:57

  Please let us have this feature, I miss the good old Gooddata days

• Martin Fricke

  • August 13, 2019 12:25

  And another one to ask for this feature. Me.

  Right now, I need to create a mirrored group for each agent to send out individual KPIs. This is not scalable.

   

• Kaitlin Johnston

  • August 14, 2019 14:34

  We email Good Data reports to external partners and internal colleagues who do not have zendesk accounts and need this ability in Explore.  Thank you for adding it soon!

• Justin

  • August 14, 2019 14:49

  +1

• Mahana Hunkin

  • September 03, 2019 03:16

  Agreed - it would be good if we can do this for specific people without bloating our groups as they've been carefully made around triggers. :) 

• Srini K

  • September 13, 2019 06:20

  Hi,

  We also need this this functionality in explore dashboard schedule.

  Especially to delivery the output to multiple End-Users or Agents.

  Thanks!!

  Srini K

• Vincent Dollet

  • September 13, 2019 06:43

  Dear all - short update on our progress. We are planning a phased approach:

  • later this year, you will be able to email dashboard schedules with Support groups and/or Support agents
  • next year, we'll be adding the ability to email dashboard schedules with individuals who do not have access to Support.

  Vincent 

   

• Christopher Rome

  • October 03, 2019 20:31

  Really looking forward to have tailored dashboard sent out to each manager with the organizations they oversee. Thanks for the update Vincent!

• Luis Duvauchelle

  • October 23, 2019 16:33

  Hi ! Vincent Dollet, can you update your message juste giving us a date for example ?

  Thanks

• Vincent Dollet

  • October 23, 2019 16:48

  Hi Luis, Christopher, we'll soon start the project that will enable you to schedule dashboard emails with Support groups and/or individual Support agents. We should be able to confirm the availability timeline within a couple of weeks. Thanks for your patience

• Mikael Bohlin

  • November 22, 2019 07:53

  Hi,

  do you have a plan for when the possibility to send dashboards to "external" email addresses will be available ?

  Regards

  Mikael

   

• Vincent Dollet

  • November 22, 2019 08:50

  Hi Mikael Bohlin, we are currently planning to launch an EAP of "scheduling dashboards outside of Zendesk" some time in Q2.

• Luis Duvauchelle

  • November 22, 2019 10:26

  Hi Vincent, 

  Do you have a plan when the possibility to send dashboard to 'Agent' only ? 

  We are planning to send dashboard for Agent from insight for the moment but we would like to know when it will be available in Explore.

  Thanks ! 

• Vincent Dollet

  • November 25, 2019 18:08

  Hi Luis Duvauchelle, we are planning to GA "scheduling with individual agents" in February. Thank you for your patience!

• Toby Cheung

  • April 15, 2020 04:00

  We need the feature to email the report to outsider without Zendesk license too. Pls have it in quick, thanks

• Vincent Dollet

  • April 15, 2020 06:43

  Hi Toby Cheung, thanks for reaching out.

  We're actively working on the possibility for you to schedule dashboards with end-users (w/o a Zendesk license). I'll circle back here when we have a firm availability date.

• Scott Galbreth

  • May 17, 2020 10:46

  PLease add this feature soon. Everyday someone has to send the customer service reports to our executives. Would of thought this would be a standard feature for a robust platform. 

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