no way to schedule dashboards to be sent to individual users, Not only groups
Plannedto deliver DASHBOARD on a specific recurrence is not possible TO AN INDIVIDUAL USER
i've got this message :
YOU NEED to HAVE at least one group authorized to see this dashboard to deliver it by e-mail
in my case , i have multiple dashboard which i will need to sent to specific user
ex. in one case user is an ADMIN, which is agent, part of multiple group,
DASHBOARD NEED to go to her specifically Not to any other members (agents) of any group she is part of
Is this something planned
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Hi Nathalie,
Thanks for reaching out.
Good news - we are planning to address this limitation in Q2. You will then be able to schedule dashboards to be sent to individuals,
Kind regards
Vincent
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Thank you
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I second this request. This is huge need for us to be able to send to select individuals since our Support Group encompasses a larger set of users who do not need this delivered.
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Hi Vincent,
Just checking in on this. We're now in Q2. Do you have more of an ETA on when this will come into fruition? Desperately need this option for our client to be able to send reports to specific users who are agents in Zendesk, as well as those who are non-agents and external to the ZD.
TIA :)
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Hi Amie,
Thank you for reaching out.
We unfortunately had to re-prioritise some activities in Q2. While I fully understand that scheduling with individuals (inside / outside Zendesk) is critical, we had to postpone this development to later this year. Apologies for any inconvenience.
Kind regards
Vincent
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Can't wait to see this be implemented. Creating groups to deliver reports will bloat our current (purposefully made) list of groups with extra, unnecessary items.
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Just for good measure - We also are in need of this functionality. Followed this article & awaiting news for it's release. Thanks!
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Hi Elizabeth & Brianna - duly noted! It's still high up on our priorities list for later this year. Thank you for your continued patience.
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In much need for this
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Would also love this capability!
Especially to send to individuals who are not on Zendesk.
Thanks!
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