Light Agent Access to Zendesk Explore Reports
PlannedHi Team,
It would be great to be able to share the Zendesk Explore dashboards with Light Agents like you are able to do in Insights.
Only a read-only view would be needed, but we would find very useful for sharing data globally and for keeping management in the loop.
Happy to provide more details if it would be useful.
Thank you
Sally
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This is great to hear! Thanks, Vincent!
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Light Agents accessing Explore would be useful for users on the Professional plan as well.
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Hi Pete, thanks for reaching out. We are looking at the best way(s) to extend that capability to customers on Support Professional as well. I unfortunately do not have a timeline yet. Many thanks for your patience. Until then, you may want to give your light agents anonymous access to your dashboards. See "Sharing outside of Zendesk EAP": https://forms.gle/GP221LFwyoCiJ3TPA for more information
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Dear all,
We started the "Custom Roles & Light Agents" EAP last week. Don't hesitate to sign-up here: https://forms.gle/ysn6Kw8wr7Hwhrdv7
We are planning to GA this integration in January. More information will follow shortly.
Kind regards
Vincent
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Hopefully we will be seeing Light Agent access for Explore Professional with Support Professional Plan as well. Good to hear that you are looking into this. Any updates are welcome on this.
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Vincent Dollet, any updates on this? This would be extremely helpful!
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Hi Arno Lindroos, Hope Notz,
The "Custom Roles & Light Agents" EAP for customers on Support Enterprise will actually be GA on Feb 26, 2020.
The possibility for customers on Support Professional to grant view-only access to their Light Agents will come later in 2020. We will share the timeline as soon as the plans firm up.
Many thanks for your patience
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