Is Insights going away?



  • Official comment
    Nicole S.
    Zendesk Community Team

    Hi Cecelia - 

    We have not yet set an end-of-life date for Insights, butI can say that it will be a little while yet before that happens. 

    Zendesk customers on a Support Professional and above plan are eligible for a complimentary upgrade to Zendesk Explore, so there will not be any additional cost for you. 

    I hope that helps! Let us know if you have further questions. 

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