Link Ticket ID to Ticket

7 Comments

  • Dan Ross
    Community Moderator

    This is a must have, in my opinion. Being able to quickly investigate the results of a report is extremely important. 

    1
  • Marius Wilhelmi

    Yes, looked for this functionality as well, since I use this in Insights on a regular base.

    1
  • Hilary Zdanowski

    Any plans on adding this functionality? 

    1
  • Hillary Latham
    Community Moderator

    I agree, this is something that is needed.  It would also be great if it worked in emailed dashboards.  We have dashboards we email out to customers, so it would be great to have interactions to open the ticket 

    1
  • Dan Ross
    Community Moderator

    Thanks for sharing! I do hope that Zendesk makes this part of the default metric definitions however as not all users will find the help article!

    0
  • Jason D.

    Any update on this? I agree it is a must have.

    0

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