Custom drop-down field displays tags rather than title value
CompletedAdded a custom field to a row and the field displays the tags. Expected result is to show the field title value please
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Hi Phoebe!
Thank you for reaching out.
This is a known issue which we are planning to fix in the coming weeks.
Kind regards,
Vincent
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thanks much!
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Any update on this? Having a custom field as the row still shows the tag value in my graph
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Hey Explore team,
Though it can be ok to use calculated attributes when we have a really big list we should be able to present custom field labels values. Looking forward for the update.
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Same issue here, our product list have 800 entries and i want to see the Title, not the tag.
When this will be fixed?
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Hi Tobias,
Good news - we will deploy this week a new version that will show the "custom field values" instead of the associated "tag".
Kind regards
Vincent
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Do we need t to do something to get the custom field value in Explore? Will it be GA?
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Hi Anton,
It is now GA - we are now displaying custom field values instead of tags
Here is the announcement: https://explore.zendesk.com/hc/en-us/articles/360002129067-Custom-ticket-field-values
If you have any issue, don't hesitate to reach out: support@zendesk.com
Kind regards
Vincent
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Hi Tobias,
I was creating a new query today and am still seeing the tags for my custom field. Do you have a date for the new version to make the change to the value instead of associated tag?
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Hi Vincent,
the functionallity is gone.
What´s up here?
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Hi Tobias, all,
My apologies - I haven't updated this specific post.
We actually had to roll this out via an Early Access Program. Feel free to sign-up here if you want to try it out: https://goo.gl/forms/tgAIuHnIHG0EYCh62
Kind regards
Vincent
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Hi Vincent,
thanks, register for EAP.
/Tobias
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