Display Label for a field, instead of tag value.

Completed

37 Comments

  • Joan Ling
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    @Andrew / @Anton, that looks really great but don't know where to even begin to replicate that, I'm new to Zendesk and obviously Explore so would be really grateful if you could share your expertise :-)

    Thanks a million.

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  • Brett - Community Manager
    Comment actions Permalink

    Hi Joan,

    Welcome to Zendesk and glad to have you here with us! Since you're new to Explore I would recommend taking a look at our Formula Writing Resources which is what Andrew was referencing previously in his comment.

    If you run into any issues setting up the formula or have any other questions let us know :)

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  • Reshma Patel
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    Do you envision extending this functionality for multi-select fields or being able to use this feature for others fields exclusive of multi-select?  The EAP is currently only for customers not using multi-select fields. 

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  • Vincent Dollet
    Comment actions Permalink

    Hi Reshma,

    Yes, we're working hard to extend the functionality to support multi-select fields. We unfortunately can't give you a firm ETA yet, but that's amongst our top priorities.

    Kind regards

    Vincent

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  • Celia Johnson
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    Has there been any update on this? This is basic functionality that Insights provides.

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  • Celia Johnson
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    It's pretty disingenuous to mark an idea "complete" that isn't available unless you sign up for an EAP that requires you don't use multiselect fields. :(

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  • Vincent Dollet
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    Hi Celia,

    Thanks for your message, the feature has been GAed. Let us know if you have any issues.

    Regards

    0

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