Responding to specific message on chat.

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Ketaki,

    Thanks for sharing your feedback and providing the screenshot. This is a pattern that more messaging apps, like WhatsApp, have been using. Currently, Chat has no immediate plans to offer this functionality but we will take it into consideration for longer term product planning.

    Thanks,

    Ramin

    0
  • joannekow

    I used to see the quote message in Zendesk Whatsapp. But recently I noticed this feature no longer avalable

    0

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