Make apps available on the top of the chat sidebar

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3 Comments

  • Ramin Shokrizadeh
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    Hi Andrei,

    You do have the option to reorder the apps but it does not let you put an app above the chat visitor information and visitor path panel. 

    Is that what you want to do? Do you not get value from those default components providing information about the visitor and what they have done on the website?

    To reorder apps, you can look at the following help center article: https://chat.zendesk.com/hc/en-us/articles/115010754368-Managing-your-installed-apps-in-Zendesk-Chat#topic_avj_45y_q1b

    Thanks,
    Ramin

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  • Andrei Kamarouski
    Comment actions Permalink

    Hi Ramin. 
    Correct. Default components provide value, but they may be sometimes less valuable than chat apps (with data from sales channels etc). 

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  • Ramin Shokrizadeh
    Comment actions Permalink

    Understood, thanks. Currently, there are no immediate plans (next 6 months) to change the behaviour in the Chat product but we are exploring more longer term plans on better displaying contextual and relevant customer information across the Zendesk products, especially in Support. 

    If and when we have something worth sharing, there will be an announcement post to keep you notified of the changes.

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