Some of the most regular feedback I get as an account owner for ZD is the synergy between chat and support. Lots of our agents like to use the chat stand-alone view instead of the app in support and because of our collection of quality data with lots of custom fields to log, this creates somewhat of an inefficient workflow for the agent.
In the attached image I took a look at how it might be more efficient to have the support logging structure within chat, as an app or as an integrated experience. I know that it could be possible to add tags to the chats, but that isn't the best experience for the agents or admins two have separate data setups.
So my question or feedback is really, is it possible to solve this in any way or maybe add it to the roadmap? Or should we maybe look at building an app for ZD to support this? :)
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