we have a Help centre with more than 15 languages and have noticed that the articles search only looks into the default/main language which is EN-US in our case.
We think that the chat should have a language drop down, like what you have for Knowledge Capture for tickets, that displays the languages available in the Help Centre.
Even better we should be able to configure a default language by URL the visitor is on. If he is on our UK pages, articles search should default to EN-GB, if French website, search to default to FR-FR, …
This image might help you understand what I mean:
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