When working with customers via Chat, it would be very helpful to be able to copy and paste images into the chat. For instance, if we want to send them instructions from one of our Guide articles that has both text and images/screenshots, when it is pasted in the chat, the text appears but not the images.
I realize that we can send a separate email that includes the whole Guide article (including images), but that diminishes the value of Chat. Customers use chat for its convenience and immediacy, but if we then have to send them a separate email because there are limitations to what can be included into a chat, the convenience factor goes down.
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